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Return Policy
Ordering Guidelines
Loyalty Discounts
Special Promotions
Payment Methods
Taxes
Shipping
Order Cancellations
Web Terms of Use
Return Policy
1. We have a 100% Customer Satisfaction Policy. Any item can be returned within two weeks of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund. Please note that samples cannot be returned, refunded, or exchanged.
2. Returns authorized beyond the two week period will be assessed a restock fee of 20% or $10 whichever is greater.
3. If an error has been made on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the Consumer. Please submit orders in writing whenever possible.
4. All product returns require an authorization number. This R.A number must be clearly marked on the outside of the box. Boxes without this number may be refused at the cost of the shipper.
5. All returns are to be sent to our Canadian Distribution Center for assessment. The statement “Goods Returning to Manufacturer” must be stated on all packages.
6. All products must be returned in the original packaging and be in saleable condition. Partially used products will not be credited. Similarly, full credit is subject to a quality control inspection carried out as per our ISO 9001:2000 specifications.
7. If the cost of a returned item is $5 or less, a credit will be applied to the customers' account. There will be no refunds or replacement for that product.
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Ordering Guidelines
1. You may place your order on-line, by fax at 905-846-1784, or by phone at 1-877-255-7692.
2. All orders must be checked within 24 hours of receipt so that any discrepancies may be addressed.
3. Due to the volatile nature of the essential oils market, price commitment is made on the placement of order only. We shall do our best to keep our website updated on a daily basis.
4. We have no minimums. However for all orders under $50.00 before taxes, there will be a $10.00 administrative charge added to that order.
5. Once an order has been confirmed we will not accept any additions or deletions. Should you wish to have any item removed after the order has been packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines. Please ensure that all orders are accurate prior to finalizing.
6. For all orders that are picked up from our distribution center, customers will be given up to 5 business days to collect their order otherwise it will automatically be cancelled and a restock fee of $10.00 or 20% whichever is greater, will be charged.
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Loyalty Discounts & Coupons
1. Due to drastically reduced prices, all pre-tax orders over $500 will receive an additional 2% discount. Coupled with the 3% on-line discount, all pre tax orders over $500 will now receive a total of 5% off their order plus any additional special discounts up to a maximum of 10%.
2. Only one coupon will be accepted per order.
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Special Promotions
From time to time, we run special promotions on select products for limited periods of time. This could be based on various reasons including bulk discounts that we negotiated with our vendors or clearance discounts on discontinued items.
Please note that when Special Promotions discounts are in conjunction with any other discount, the maximum of all applicable promotions & discounts shall not exceed 10%.
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Payment Methods
1. All payments will be taken before an order is packed and shipped.
2. We accept Visa, Master Card, American Express, Discover, Pay Pal, Certified Cheque, Money Order, Direct Bank Transfer, and Wire Transfer. We also accept debit card and cash for pickups only.
Note: Wire Transfers must be made WITHOUT COST TO THE BENEFICIARY.
For Direct Deposit Payments, customers are encouraged to fax us a copy of the confirmation of payment to (905) 846-1784.
3. All orders with a subtotal of $500.00 or more, and being paid with a credit card, will require an authorization form to be filled out and signed by the customer.
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Taxes
1. All Canadian Customers pay 5% GST. Ontario customers without PST exemption will also pay 8%.
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Order Cancellations
Because our orders are processed so quickly, orders cancelled after they have been filled will be charged a 20% restocking fee. The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than three hours.
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Website Terms of Use
Please note, the International Federation of Aromatherapists do not recommend that Essential Oils be taken internally unless under the supervision of a Medial Doctor who is also qualified in clinical Aromatherapy.
The information on the New Directions Aromatics Website is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Nothing contained herein should be considered as a recommendation by New Directions Aromatics as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of New Directions Aromatics Inc., no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.
Ordering Guidelines
Loyalty Discounts
Special Promotions
Payment Methods
Taxes
Shipping
Order Cancellations
Web Terms of Use
Return Policy
1. We have a 100% Customer Satisfaction Policy. Any item can be returned within two weeks of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund. Please note that samples cannot be returned, refunded, or exchanged.
2. Returns authorized beyond the two week period will be assessed a restock fee of 20% or $10 whichever is greater.
3. If an error has been made on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the Consumer. Please submit orders in writing whenever possible.
4. All product returns require an authorization number. This R.A number must be clearly marked on the outside of the box. Boxes without this number may be refused at the cost of the shipper.
5. All returns are to be sent to our Canadian Distribution Center for assessment. The statement “Goods Returning to Manufacturer” must be stated on all packages.
6. All products must be returned in the original packaging and be in saleable condition. Partially used products will not be credited. Similarly, full credit is subject to a quality control inspection carried out as per our ISO 9001:2000 specifications.
7. If the cost of a returned item is $5 or less, a credit will be applied to the customers' account. There will be no refunds or replacement for that product.
[Back to Top]
Ordering Guidelines
1. You may place your order on-line, by fax at 905-846-1784, or by phone at 1-877-255-7692.
2. All orders must be checked within 24 hours of receipt so that any discrepancies may be addressed.
3. Due to the volatile nature of the essential oils market, price commitment is made on the placement of order only. We shall do our best to keep our website updated on a daily basis.
4. We have no minimums. However for all orders under $50.00 before taxes, there will be a $10.00 administrative charge added to that order.
5. Once an order has been confirmed we will not accept any additions or deletions. Should you wish to have any item removed after the order has been packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines. Please ensure that all orders are accurate prior to finalizing.
6. For all orders that are picked up from our distribution center, customers will be given up to 5 business days to collect their order otherwise it will automatically be cancelled and a restock fee of $10.00 or 20% whichever is greater, will be charged.
[Back to Top]
Loyalty Discounts & Coupons
1. Due to drastically reduced prices, all pre-tax orders over $500 will receive an additional 2% discount. Coupled with the 3% on-line discount, all pre tax orders over $500 will now receive a total of 5% off their order plus any additional special discounts up to a maximum of 10%.
2. Only one coupon will be accepted per order.
[Back to Top]
Special Promotions
From time to time, we run special promotions on select products for limited periods of time. This could be based on various reasons including bulk discounts that we negotiated with our vendors or clearance discounts on discontinued items.
Please note that when Special Promotions discounts are in conjunction with any other discount, the maximum of all applicable promotions & discounts shall not exceed 10%.
[Back to Top]
Payment Methods
1. All payments will be taken before an order is packed and shipped.
2. We accept Visa, Master Card, American Express, Discover, Pay Pal, Certified Cheque, Money Order, Direct Bank Transfer, and Wire Transfer. We also accept debit card and cash for pickups only.
Note: Wire Transfers must be made WITHOUT COST TO THE BENEFICIARY.
For Direct Deposit Payments, customers are encouraged to fax us a copy of the confirmation of payment to (905) 846-1784.
3. All orders with a subtotal of $500.00 or more, and being paid with a credit card, will require an authorization form to be filled out and signed by the customer.
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Taxes
1. All Canadian Customers pay 5% GST. Ontario customers without PST exemption will also pay 8%.
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Shipping
1. Our default shipping agent is UPS.
2. In all cases we pass on our heavily discounted rates to you, our customer.
We do not operate our Shipping Department as a profit Center. Please note that
your shipping cost is calculated on-line using an integrated UPS shipping module,
using the annual negotiated discounted rates. Our UPS online quotes are estimates
based on weight and volume calculations. We reserve the right to change the
shipping charges. If this occurs you will be contacted for approval before your
order is processed.
3. Orders are shipped from our central warehouse in Toronto, Canada. We currently
ship ground courier to all provinces in Canada.
4. New Directions Aromatics takes no responsibility for any loss, damages,
or delay that may occur. Similarly, we must be notified should additional insurance
be required. Without notification we ship products without insurance.
5. We currently do not require orders to be signed when delivered.
However should customers want the signature required option, a fee of $10.00
will be charged by UPS.
6. Alternative shipping method are available on request, however we take no
responsibility for shipping that is arranged by our customers. This includes
the following:
• Customers using their own shipping account
• Customers using their own courier
• Customers arranging for a third party to facilitate shipping.
Should a customer decide to handle their own shipping arrangements, we require
that a WAIVER be signed. This ensures that we aren't held accountable for any
shipping issue outside of our control; similarly, in the event that we receive
a shipping related invoice under these conditions, it will authorize us to process
the customer's credit card.
Please note that in all instances where payment is required, a copy of the invoice
will be forwarded with receipt for payment.
New Directions Aromatics takes no responsibility for any loss, damages, or
delay that may occur. Similarly, we must be notified should additional insurance
be required. Without notification we ship products without insurance.
7. Essential Oils are classified as Hazardous Goods when shipped by air. Because
of this only ground shipments are available for essential oils. Express shipments
(Air) are available at cost on bottles and raw materials.
8. Back orders, though rare, are not automatically shipped. Regular ordering
policies will apply on arrival of stock.
9. For environmental reasons, packing slips will not be shipped with any order.. Customers are encouraged to use the emailed invoice as a guide instead.
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Order Cancellations
Because our orders are processed so quickly, orders cancelled after they have been filled will be charged a 20% restocking fee. The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than three hours.
[Back to Top]
Website Terms of Use
Please note, the International Federation of Aromatherapists do not recommend that Essential Oils be taken internally unless under the supervision of a Medial Doctor who is also qualified in clinical Aromatherapy.
The information on the New Directions Aromatics Website is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Nothing contained herein should be considered as a recommendation by New Directions Aromatics as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of New Directions Aromatics Inc., no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.
The liability of New Directions Aromatics Inc. is limited to the value of the goods and does not include any consequential loss. New Directions Aromatics Inc. shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
The user of the product is solely responsible for compliance with all laws
and regulations applying to the use of the products, including intellectual
property rights of third parties.
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